This unique and responsive engineering aspect of Link is a self-determined role with complete responsibility and accountability to the Link senior management team and their customer/client portfolio.
Each Link Area Service Manager (ASM) has a defined geographical area within the UK, based on the ‘90 Minute Rule™‘.
The ASM undertakes all aspects of customer support including Reactive Service, SMART PPM, life cycle management and oversees relationships for the portfolio of customers within their area.
A business is best judged not by what goes right, but their response, communication and speed of recovery when something goes wrong. An ASM has budgetary responsibility, decision capability and support from Link’s wealth of engineering knowledge and experience.