Throughout 2023, we invited clients to take part in a survey to help understand how they feel about our service and what we do well (and not so well).
The feedback provided (from 86 clients) was vital and results from the survey were shared throughout the company, as we continuously look for ways to improve.
Clients were asked to rate certain areas of Link’s service out of 5 (5 being very good, 1 being very poor). The results are below. Watch the video here.
97.6% of our clients rated our service to be at least 4/5
An astounding 97.6% of our clients rated our service as at least 4 out of 5. This high level of satisfaction underscores our commitment to delivering first class service to our clients.
97.7% of our clients rated our communication to be at least 4/5
Communication is key within our industry, and we’re proud to report that 97.7% of our clients rated our communication as at least 4 out of 5. Clear and effective communication is a cornerstone of our approach, ensuring that our clients are fully informed by their designated Area Service Manager.
96.4% of our clients rated our cleanliness to be at least 4/5
Our dedication to cleanliness on our sites has not gone unnoticed, with an impressive 96.4% of our clients rating our cleanliness as at least 4 out of 5.
98.9% of our clients rated our professionalism to be at least 4/5
Professionalism is non-negotiable at Link CCTV Systems, and we’re thrilled that 98.9% of our clients rated our professionalism as at least 4 out of 5.
98.9% of our clients rated our responsiveness to be at least 4/5
Timely responses and swift action are hallmarks of our approach to customer service. It’s therefore brilliant to see that 98.9% of our clients rated our responsiveness as at least 4 out of 5.
98.8% of our clients would recommend Link CCTV Systems to another business.
Ultimately, the proof of our success lies in the satisfaction of our clients. We’re proud to report that an overwhelming 98.8% of our clients would recommend Link CCTV Systems to another business. This vote of confidence speaks volumes about the trust and satisfaction our clients have in our services.
These results serve as a testament to the dedication and hard work of our team here at Link CCTV Systems. We’re committed to continually raising the bar and delivering exceptional service to each and every one of our clients.
Here’s some of the feedback which was left by our clients:
“Excellent customer service”
“We really enjoy working with the entire Link team, excellent company”
“Every time they come to site the guys are very professional”
“Regularly, our ASM always goes above and beyond and is fully committed to making sure that both our CCTV and security systems work to the very best of their ability. I have known for our ASM to be onsite until the early hours of the morning just to get the job done. His commitment is unchallenged and the quality of work delivered is exceptional”
“Keep up the good work…comment from a happy customer”
“Great service at all times”
“The support is second-to-none”
“Our regular technician always goes beyond his duties to make sure I am satisfied and is always on call with advice when I have any technical problems”
“Excellent / timely upgrade”
“The feedback on completion of each job by an engineers is very detailed with recommendations.”
“On every visit engineers are brilliant”
“I have always been extremely happy with Link CCTV in all departments”