We’d like to thank our clients for taking the time to complete this survey. The results are important to us and it’s truly appreciated.
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Client Survey: The Results
27 February 23
Towards the end of 2022, we invited clients to take part in a survey to help understand how they feel about our service and what we do well (and not so well).
The feedback provided (from 41 clients) was vital and results from the survey were shared throughout the company, as we continuously look for ways to improve.
Clients were asked to rate certain areas of Link’s service out of 5 (5 being very good, 1 being very poor). The results are below. Watch the video here.
95.1% of our clients rated our service to be at least 4/5
97.5% of our clients rated our communication to be at least 4/5
95% of our clients rated our cleanliness to be at least 4/5
97.6% of our clients rated our professionalism to be at least 4/5
97.5% of our clients rated our responsiveness to be at least 4/5
97.6% of our clients would recommend Link CCTV Systems to another business.
Here’s some of the feedback that was left by our clients:
“You always meet or exceed my expectations.”
“Great work ethic and a great team with an excellent team leader.”
“Link have always provided the solutions and always provided extremely professional solutions to fit the briefing requirements.”
“They always go the extra mile. We had a problem with a server that had gone down, Link CCTV was called out and the engineers remained on site throughout the night to put it right, identified the problem, also, after a brief spell away, they return to ensure all was working well.”
“Link always produce when required and often go above and beyond to ensure client satisfaction.”
“Their service is always 100%. When I have had a problem with our CCTV you have responded very quickly.”
“Excellent service so far.”
“They are so responsive and helpful on any issue.”
“Link CCTV have exceeded our expectations. We company are very happy with them.”
“The installation of our new CCTV systems. Both technicians were very helpful and professional in their approach.”
“Highly recommended on all aspects of the work they complete, can’t say a bad word about their work ethic or the Team which service our site.”
“Over a four year install the whole team went over and above to see that the install was done efficiently, communicating every step of the way.”
“Excellent service.”
“Excellent response from the service engineer.”
