2023 in numbers

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05 January 24

Celebrating success is essential, especially when it’s a testament to the hard work and dedication of a team committed to delivering exceptional service. At Link CCTV Systems, we’re bursting with pride over our outstanding 2023 service statistics. Let’s have a look at them now.

3344 call-outs logged.
3172 faults were fixed on the first visit.
3212 jobs attended within the SLA.
95% of faults were fixed on the first visit.

In the past year, 3344 call-outs were logged, with 3172 faults fixed on the first visit, and 3212 jobs attended within the SLA. What does this leave? A truly remarkable 95% of faults fixed by a Link engineer on the very first visit.

This exceptional rate of faults fixed on the first visit is a testament to our unwavering commitment to improving and exceeding expectations. It’s a result of the tireless effort and expertise of the Service Team. What makes this achievement even more remarkable is the growth we’ve seen over the years. In 2021, our first-visit rate stood at 92%, which increased to 94% in 2022, and now, reaching an incredible 95%. This consistent improvement reflects our dedication to continuous enhancement and our relentless pursuit of delivering the best service possible.

Moreover, attending to 3212 jobs within the Service Level Agreement (SLA) further showcases our commitment to meeting our promises to clients. These statistics aren’t just numbers; they embody the pride we have for providing first class service. It’s a reflection of our team’s dedication, expertise, and unwavering commitment to ensuring our clients’ needs are not just met but exceeded.

Interested in a Service Contract with Link CCTV Systems?

T: 01462 682300
E: service@linkcctv.co.uk